HomeEnglishReporting a Complaint about the Municipality
Reporting a Complaint about the Municipality
We do our best to assist you as well as possible. However, it may happen that you are not satisfied with your contact with someone from the municipality. In that case, you can file a complaint.
Is it a complaint or a report?
Is it about something that is broken on the street? Do you see pollution? Then do not file a complaint, but make a report. Reports are about things like waste, broken streetlights, and loose paving stones. Let us know what the issue is and where it is located through a report. You can read how this works on the page about reporting something that is broken, dirty, or unsafe in the area.
Do you disagree with a decision made by the municipality?
For example, regarding the rejection of your application for a benefit or a permit. Then you can file an objection. You can read how this works on the page about filing an objection against a decision.
Frequently asked questions
A complaint always concerns the behavior of individuals, for example, if you feel that:
Employees or officials are treating you poorly.
You receive insufficient, incorrect, or misleading information.
The municipality does not respond to your questions.
We do not handle your privacy properly.
Something that happened more than 1 year ago.
Laws and regulations of the municipality, such as the dog policy or the tree policy.
Something you have already filed a complaint about.
Behavior or an action against which you could have filed an objection or appealed. For example, if you received a decision regarding your application and disagree with it, you can file an objection.
Something that is broken, dirty, or unsafe (in your street). For instance, a broken streetlight, loose paving stone, or a fallen tree. In that case, you should make a report.
Behavior that is already being investigated by the judiciary.
Once we have received your complaint, we will contact you within a week. We will do this by phone, email, or letter. You will receive an explanation of what we will do with your complaint, and we will inform you who your contact person is. If necessary, we may ask you for more information. You can also explain your complaint during a conversation.
You will receive a letter with our response to your complaint within 6 weeks, unless we have agreed otherwise with you. If we need more than 6 weeks to respond to your complaint, we can extend this period by 4 weeks.
If you are not sure whether you want to submit a complaint and would like to discuss it, please call the complaints coordinator for the Social Domain at (0317) 49 27 49.
For example, if you feel that someone at the reception did not treat you well, or if you are not receiving a response to a letter? You can do this in the following ways:
By phone: call (0317) 49 29 11 and ask for the complaints coordinator.
Send us a letter. Include your name, address, phone number, and email address in the letter. Also include the date you are submitting your complaint. Clearly describe what your complaint is, who is involved, and when this occurred. Don’t forget to sign the letter. The address for submitting a written complaint is:
Municipality of Wageningen
Attn: Complaints Coordinator
P.O. Box 1
6700 AA Wageningen
