HomeEnglishReporting a complaint about treatment by an official or administrator
Reporting a complaint about treatment by an official or administrator
We do our best to assist you as effectively as possible. However, it may happen that you are dissatisfied with the contact with someone from the municipality. It’s best to first discuss this with the person you’ve been in contact with. If you are not satisfied after this conversation or find it difficult, or if you wish to discuss your complaint with someone else from the municipality, please contact one of the municipality’s complaint coordinators. You can call (0317) 49 29 11. You can also send an email to klachtencoordinator@wageningen.nl. Please mention “inquiry for the complaint coordinator” in the subject of the email.
You may also send the complaint by mail. Include your name, address, telephone number, and email address in the letter. Also, include the date on which you send your complaint. Clearly describe what your complaint is, which civil servant was involved, and when this occurred. Don’t forget to sign the letter.
The address for submitting a written complaint is:
Gemeente Wageningen Attention: de klachtencoördinator Postbus 1 6700 AA Wageningen
Frequently asked questions
A complaint is always about the behaviour of people, for example if you feel that:
You have not been treated well by staff or administrators.
You have received too little, incorrect or misleading information.
The municipality does not respond to your questions.
Your privacy has not been properly dealt with.
Something that happened more than 1 year ago.
Laws and regulations of the municipality.
Something you have sent a letter of complaint about before.
Behaviour or action against which you could have objected or appealed.
Behaviour which is being investigated by the judicial authorities.
You can report a complaint about the social domain to Mr J. (Jan) Athmer. For example, a complaint about the Startpunt, the Social Support Act or the Participation Act. Mr Athmer can be reached via (0317) 49 29 11 or send an e-mail to jan.athmer@wageningen.nl. Do you need help sending your complaint? The independent mediator for youth or Social Support Act/Participation Act can help you. Independent means that the person is not connected to the municipality. Read more about the independent confidant.
